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AT&T faces thousands of complaints about overcharging for services

AT&T faces thousands of complaints about overcharging for services

A CBS News investigation has uncovered over 4,000 complaints against AT&T and DirecTV related to deals, promotions and overcharging in the past two years. Customers who try to opt out of their contracts are forced to pay early termination fees and are not allowed to file lawsuits. Anna Werner has the story.

CBS NewsMay 16, 2017

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Tim Tebow, new AT&T Expert, for AT&T Guarantee

Tim Tebow, new AT&T Expert, for AT&T Guarantee

Tim Tebow Offers Prompt Friendly Service for AT&T Guarantee

Tim Tebow Offers Prompt Friendly Service for AT&T Guarantee

AT&T Plans and Deals

Best Phone Plans: Get Exactly What You Want at the Cheapest Price

Best Phone Plans: Get Exactly What You Want at the Cheapest Price

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Unbox magical deals

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Get our best deals

Get our best deals

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AT&T Customer Service

What is customer service?

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Customer Complaints: 8 Common Complaints & How to Resolve Them

Customer Complaints: 8 Common Complaints & How to Resolve Them

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