Jan 6, 2025 · Technology is invigorating the cash-rewards marketplace, reshaping retail platforms by streamlining processes, enhancing user experiences, and increasing transparency. Cash-rewards platforms are seeing rapid growth that retail experts expect to continue well into the New Year. They project user ...

Oct 29, 2024 · Ross Solomon, head of product management at financial solutions firm Broadridge, believes that firms must not lose sight of the big picture -- their existing customers. He argues that CX is not what gets customers in the door but keeps them from switching to competitors, even when the competition is cheaper.

Jan 2, 2025 · Pipedrive’s 2024 State of AI in Business Report indicated that nearly half of sales professionals struggle to identify leads with buying intent, making prospecting and lead management some of the key areas where AI provides the greatest value, he noted.

Jan 16, 2025 · CRM trends in 2025 will rely on artificial intelligence to move beyond hype and reshape customer relationships and experiences like never before. With innovations such as conversational AI and emotionally intelligent bots, businesses must prepare for a transformation that combines empathy and efficiency.

Sep 19, 2005 · In an effort to strengthen its market position in the retail industry, SAP today announced it is acquiring a privately-held Canadian point-of-sale software provider. SAP said it plans to purchase Toronto-based Triversity, whose product portfolio includes traditional and enterprise point-of-sale, store inventory management, POS loss prevention, customer loyalty, stored value, store back-office ...

Dec 10, 2024 · AI-enabled enrichment is transforming CRM by automating tasks and personalizing interactions. By analyzing customer data, AI enables CRM systems to deliver more targeted and relevant communications, driving stronger engagement.

May 18, 2009 · Consona offers a line of enterprise resource management and customer relationship management software that is made up of parts that are more recognizable than the whole. Remember Onyx? It belongs to Consona. Same with Knova and, more recently, SupportSoft. Over the last few years, Consona has been steadily acquiring companies -- 13 or so -- building out a very respectable portfolio of products.

Feb 29, 2024 · Today’s challenge for CRM vendors lies in simplifying the adoption of sophisticated, out-of-the-box AI models over the complexities of DIY projects, which can be daunting. Simplification is crucial, as AI-powered CRM platforms are revolutionizing how businesses deliver customer experiences.

4 days ago · The Essential Guide for CRM System Purchasers. CRM Buyer provides executives and business decision-makers at SMBs and enterprise-level companies with the information and resources needed to maintain a competitive edge in today’s omnichannel marketplace.

Oct 3, 2024 · Stay competitive and satisfy customers with CRM best practices. Delve into CRM industry trends and strategies for the modern digital business