Or maybe it's having trouble with volume. Whatever the case may be, they're not well-versed in tech support, and resolving the issue seems impossible when they aren't right next to you.

Microsoft has started testing a new "scareware blocker" feature for the Edge web browser on Windows PCs, which uses machine learning (ML) to detect tech support scams. Scareware scams (also known ...

The terms IT and technical support are often used interchangeably, but they’re not the same thing – these terms refer to distinct aspects of technology management and assistance. While both play ...