A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index.

Passenger satisfaction with U.S. airlines dropped by four percent in 2025, with overall satisfaction now at 74 out of 100.

Spirit Airlines got its start back in 1964 as Clippert Trucking Company, according to Wichita State University. In the 1970s, the company changed its name to Ground Air Transfer, Inc., followed by ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.