Mike Clifton, CIO turned CEO of the global customer solutions business, offers advice to CIOs on how to get started with AI.

It includes a team inbox with collision detection to prevent duplicate work, SLA management to enforce response times ... Agents get a unified dashboard and real-time analytics on customer ...

And while a B2C sale can take 30 seconds, a typical B2B sale can require legal teams, complicated contracts, and the negotiation of service-level agreements (SLAs ... it’s common for one call to end ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

HILO (HawaiiNewsNow) - A blessing and dedication ceremony took place Monday for Hawaii County’s new emergency call center; one that officials say has been decades in the making. The 17,000 ...

LINCOLN, Neb. (KOLN) - In the midst of a national staffing shortage at 911 call centers, the City of Lincoln said it’s also in need of more telecommunications workers, taking this week to honor ...

MANILA, Philippines — The National Technical Support Center (NTSC), dubbed as the “technical call center” of the Commission on Elections (Comelec), will begin its operations on May 2, 10 days before ...

The office building at 2000 Bluffs Drive is pictured in September 2024. A portion of the property that was home to a former call center — and at one point was considered as a location for ...

With Trampoline AI, health plans, third-party administrators and supplemental benefit companies can upskill their human call center agents with AI. Trampoline leverages large language models to ...

Here’s what business leaders looking to implement GenAI into their contact centers need to know. Helpful human agents listen, understand, propose, and act—but often, these agents are hard to ...

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how ...