Sabio Group has today announced the launch of a new offering aimed at tackling how contact centres manage employee leave ...

Wix cuts time spent on contact centre agent scheduling by 40% with Calabrio, improving adherence and shrinkage across shifts ...

How IoT Will Drive Better CX - Martin Taylor, Co-Founder & Deputy CEO at Content Guru. discusses. contact centre contact ...

RingCentral and BT have announced the launch of Cloud Work RingCX™, powered by RingCentral. A cloud-based contact centre platform with AI assistance built in, Cloud Work RingCX is designed to be easy ...

Talk Me Through It (TMTI) is a returns prevention company. It provides third-party pre and post-sales customer support services to 23 clients. These include large electrical goods retailers such as ...

Four-year ban for director of nuisance cold-calls firm – The company made almost a million unsolicited cold-calls from their contact centre, resulting in people complaining to the Information ...

Jabra, a global leader in professional audio and video solutions, has introduced new updates to the PanaCast 50 VBS available via firmware, giving IT admins and facility managers new deployment ...

Target Group, a leading provider of digital transformation, software and business process outsourcing (BPO), has announced a new five-year strategic partnership with FourNet to enhance and expand its ...