To view Conversation Summaries, enable summaries in Copilot Service admin center by going to Insights and then Summaries. If a summary was generated when the call ended, it will be displayed.

Though healthcare call centers increasingly try to upskill their agents with tools to help customers, agents have lacked easy access to member benefit information, real-time quality assurance ...

Shoppers compliment the stylish necklace set on its versatility, calling it "good quality" and noting each necklace "will last a long time" in regards to wear and style. "[The set is] heavier than ...

Using color appropriately is one of the easiest ways to make sure our materials reflect a cohesive Virginia Tech brand. Download the library or swatch files below to have for your Adobe Creative Cloud ...

Ecommerce businesses will also appreciate the two call to ... newsletter sample if you’re running a blog. The layout allows sharing multiple types of content while keeping the message readable—a great ...

Customized greetings Open/closed schedule UB Person Number entry and InfoSource integration Call transfer options (e.g., “Press 1 for…”) Voicemail Customized on-hold messages Use of wrap-up codes to ...