which provides industry-grade templates for software-defined products. It also provides quality assurance tools comprising Squish for automated GUI testing; Coco for code coverage analysis and ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Techugo is a leading mobile app development company in India, specializing in React Native solutions that deliver seamless & ...

There are exceptions to most every rule. As long as they’re exceptional. For all my whining about game-casters who talk too much, there are two who would only minimize their value if they chose ...

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NCQA's vice president of federal affairs looks back at progress during the Biden administration and ahead at the second Trump ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center employs 174 people at 95 Higgins St., the company said Thursday.

(KSNB) - The Grand Island Emergency Center is about to be brought into the future of training and quality assurance, thanks to the use of ... The software also uses an algorithm to assess each call, ...

So, too, did Republican Senator Lisa Murkowski of Alaska, who described the conduct as an “egregious security breach” that should serve as a “wake-up call.” Republican Representative Don ...

As the internet shortened the virtual distance between India and the United States, Americans became familiar with Indian-accented workers at call centers ... as drawn to the quality and abundance ...