Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

The office building at 2000 Bluffs Drive is pictured in September 2024. A portion of the property that was home to a former call center — and at one point was considered as a location for ...

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Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

One of the most essential tools for call center QA is call recording and ... The QA team leader is responsible for overseeing the quality assurance process and managing the QA team, including ...

NCQA's vice president of federal affairs looks back at progress during the Biden administration and ahead at the second Trump ...

It holds an actively managed portfolio of 20 to 25 high-quality dividend growth stocks selected for strong free cash flow, earnings consistency and return on equity. An opportunistic covered call ...

Why settle for an ancient, analog PBX? The best voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features for a small-business-friendly price.

You might know the melting point for glass, plastic or metal, and that they all have a specific point or range, depending on the... If you’re a business owner in Michigan, the 2025 Property and ...