Riders demanded customer service and information from the MTA, and now they’ll notice some new designs and approaches. A new subway map started appearing on digital screens around the system in the ...

A lot has changed on the subway in the last 45 years, including stations, train cars, platforms, and even how we pay. But one thing that hadn't changed is the subway map. That is, until now.

It is the first major overhaul of the subway map to be introduced by the authority in almost 50 years. The reveal of the map, on a train platform in Times Square, was another step in the M.T.A ...