WBCSD’s ‘Building an Inclusive Procurement Strategy’ report delves into the impact food service procurement has in shaping food environments Procurement teams can positively influence overall food ...

Adapting to change often requires letting go of the old to make room for the new. This could mean abandoning habits, routines ...

It might sound counterintuitive, but service-based businesses offering service packages can encourage long-term commitment ...

Fast food might come in a paper bag, but the service can still make or break the meal. Based on the 2024 American Customer Satisfaction Index, which surveyed U.S. consumers between April 2023 and ...

Customer service remains one of the most powerful tools for driving purchases, encouraging loyalty, and shaping brand perception. In fact, according to the report, almost 60% of consumers view ...

The NFL will no longer be using the chain gang as the primary means of determining whether a spot is a first down, and fans had some strong reactions to the news. Beginning next season, Sony’s ...

Customer service can make or break a dining experience. It can ruin a perfectly delicious meal or brighten up the most basic of take outs. Now, a new survey has revealed the surprising chains ...

Dude, Where’s My Order? “The customer is always right” — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers ...

Waffle House is making it easier for customers to access some late-night bacon and waffles. The 24/7 food chain is expanding its reach by partnering with the popular delivery service Olo.