“If the (phone) lines are long, the lines are long. If the returns are slow, the returns are slow.” CNN previously reported that as of mid-March, wait times on IRS customer service lines were ...

Recently departed tax agency leaders detail how workforce reductions could undercut modernization and the use of AI.

The Internal Revenue Service (IRS) logo is seen displayed on a smartphone screen. (Photo Illustration by Thomas Fuller/SOPA Images/LightRocket ... filing season to our phone lines and our online ...

Donald Trump’s hostile takeover of the Internal Revenue Service—firing its workers, throwing open its doors to Elon Musk and his unofficial Department of Government Efficiency—has already achieved one ...

The IRS could see a mass exodus of up to 40 percent ... that “are vital to improve both efficiency and quality of service,” calling the expansion of the agency during the Biden administration ...

With the 2025 tax season underway, tax experts have noticed signs of trouble at the IRS, from a lack of customer service and delays ... the agency made the business call to temporarily direct ...