With Omnia360e, Logix is transforming its customer service operations by providing customer service representatives (CSRs) ...

Atento continues to advance in its business strategy to lead the Business Transformation Outsourcing (BTO) sector. This ...

The customer experience has evolved from in-person to telephone, multi-channel, and contact center to an AI-driven future in ...

ST. GEORGE, Utah, April 21, 2025 /PRNewswire/ -- TCN, a leading provider of cloud-based contact center solutions, today ...

Stanbic IBTC Trustees, a subsidiary of Stanbic IBTC Holdings, has been recognised as the Most Customer-Focused Trust and Investment Company of the Year at the 2025 West Africa Innovation Awards (WAIA) ...

Cognigy, a global leader in AI-powered customer service solutions, celebrated the winners of the 2025 Cognigy Awards during its flagship event, Nexus Summit 2025. These awards honor enterprises ...

This is where AI-powered solutions can be of immense value, automating basic inquiries and offering scalable self-service options while ensuring consistency and personalized support that helps build ...

The industry accolade is in recognition of its award-winning knowledge and industry experience combined with its unique ability to deliver superior customer service solutions across ServiceNow ...