With Omnia360e, Logix is transforming its customer service operations by providing customer service representatives (CSRs) ...

The customer experience has evolved from in-person to telephone, multi-channel, and contact center to an AI-driven future in ...

Cognigy, a global leader in AI-powered customer service solutions, celebrated the winners of the 2025 Cognigy Awards during its flagship event, Nexus Summit 2025. These awards honor enterprises ...

ST. GEORGE, Utah, April 21, 2025 /PRNewswire/ -- TCN, a leading provider of cloud-based contact center solutions, today ...

This is where AI-powered solutions can be of immense value, automating basic inquiries and offering scalable self-service options while ensuring consistency and personalized support that helps build ...

The industry accolade is in recognition of its award-winning knowledge and industry experience combined with its unique ability to deliver superior customer service solutions across ServiceNow ...