There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

An 82-year-old woman died in May 2024 after her power was cut off on a very hot day. Her son and an advocate say this shows ...

Leaders with emotional intelligence don’t just delegate tasks—they build trust. They read the room, understand what their team needs, and adjust accordingly. They know when to step in and when to step ...

Under state rules, the small northern Michigan power company could owe customers as much as $1.5 million in bill credits ...

I followed the rules that she had, and when she didn’t like what I ... Utility leaders then said they wanted to better engage ...

New anti-fraud checks will be performed on all phone claims beginning Monday, April 14. Any potential regularities could ...

Decisions to eliminate rules can be challenged in court. TechFreedom, a libertarian-leaning think tank, supported the goals of "Delete, Delete, Delete" but cautioned the FCC to move deliberately so ...

A review has exposed a litany of failures by banks and building societies in dealing with customers facing bereavement ...

The way businesses have been communicating digitally is rapidly evolving with the emergence of the Autonomous AI Agents that are quickly replacing the traditional chatbots. Many business leaders being ...

AARP has long called on Congress to provide sufficient resources for Social Security to address chronic customer service ...

Big changes are underway at the IRS, with major workforce reductions and budget changes reshaping how the agency operates. It ...

Reliable, fast, working, and user-friendly software is the basis of our everyday lives — something we all take for granted.