There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

An 82-year-old woman died in May 2024 after her power was cut off on a very hot day. Her son and an advocate say this shows ...

Under state rules, the small northern Michigan power company could owe customers as much as $1.5 million in bill credits ...

The way businesses have been communicating digitally is rapidly evolving with the emergence of the Autonomous AI Agents that are quickly replacing the traditional chatbots. Many business leaders being ...

The Social Security Administration is about to get a new commissioner, but that’s only the latest of a series of changes at ...

Forge, which started by catering to the defence forces, is diversifying its client base within the defence sector itself, ...

"The best way to describe the Office of Governmentwide Policy in GSA is that it's the field army for the Office of Management and Budget," said Larry Allen.

Ola Electric faces regulatory crackdown in Maharashtra over illegal showrooms and announces major layoffs,raising concerns ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

I own an upscale restaurant and have been grappling with whether to implement a ban on kids under 7. There have been ...