Mike Clifton, CIO turned CEO of the global customer solutions business, offers advice to CIOs on how to get started with AI.

Hawaii County’s new 17,127-square-foot Emergency Call Center in Hilo opened this week, housing dispatch operations for the Police and Fire departments. “After decades of planning, we now have ...

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how ...

education centers, and offices as "units." A list of the units that are referenced in this Dashboard, and their acronyms, is provided below. A fiscal year is the 12-month period that defines the U.S.

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Consumer-facing tools often lack enterprise-grade security, so prioritize platforms that offer advanced encryption, data residency guarantees and robust compliance dashboards. 3. Use data ...

The National Park Service has more than 5,500 miles of paved roads, 17,000 miles of trails and 24,000 buildings, including toilets and visitor centers. "This money is being spent to fix our parks.

Hawaii County held a blessing and dedication ceremony Monday for the new Emergency Call Center in Hilo. Decades in the making, the new 17,127-square-foot dispatch facility on Mohouli Street will ...

Keith Groller has covered sports at The Morning Call full-time since 1982. He's been inducted into five local Hall of Fames for his coverage, won the Publisher's Excellence award in 1999 ...

The DOT said Mandarin-speaking tourists can talk directly to dedicated Tourist Assistance Call Center agents who speak Mandarin, available Monday to Friday, from 8 a.m. to 5 p.m. (Philippine Standard ...

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