As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

In the thread, the seller said they breached a major AI-powered cloud call center in Saudi Arabia, and accessed its management dashboard, where they found more than 10 million conversations ...

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

With Trampoline AI, health plans, third-party administrators and supplemental benefit companies can upskill their human call center agents with AI. Trampoline leverages large language models to ...

As Domo's chief design officer and futurist, Chris Willis writes on AI and combining data, technology and emerging trends in innovative. The days of hunting for dashboards to get business insights ...