Artificial intelligence is taking enterprise service management to the next level, making it an even more powerful tool that ...

The CEO of Salesforce AI, Clara Shih, has left after just 20 months in the job.

The most popular use case of AI in ITSM (cited by 40% of respondents) involves handling user requests through multiple ...

Adopt a long-run strategy: A point many businesses overlook is that fundamental changes that may not provide an immediate ...

The CIO is increasingly leading the digital charge with cloud and analytics, especially in retail and service companies. But ...

AI agents will play a vital role in software programming and cybersecurity, but they will also change enterprise workflows ...

Retailers are facing challenges on many fronts. Find out how IT systems and strategy figure into their plans to address those ...

As gen AI use continues to skyrocket, reports of business benefits are trickling in. But we're also seeing more cases where ...

Leveraging IDC survey findings to drive innovation in data management and empower enterprises to overcome common AI project ...

It’s time to explore why financial institutions must prioritize PCI compliance to navigate evolving data management and ...

To gain a comprehensive view of post-peak performance, brands need to delve into metrics that measure engagement, ...

The data and AI industries are constantly evolving, and it’s been several years full of innovation. Even less experienced ...