In another episode of “fake it till you make it,” where young adults trying to be rich too quick finds themselves in jail, we ...

MANILA – Mandarin-speaking agents are now available to cater to Chinese tourists when they call the government-funded Tourist Assistance Call Center, the Department of Tourism (DOT) said Tuesday. The ...

BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.

Three Filipinos who moved to Cambodia to work as call center agents opened up about the abuse they ... she was directed to human resources, who was also a Filipino living in Cambodia. 'Ben' and 'Weng' ...

Albert Saniger scammed investors with fake AI claims, secretly using call center workers to run his so-called "automated" Nate shopping app.