U.S. Cellular has announced the layoffs of Iowa workers at 32 locations, but an agreement appears to be in place for T-Mobile ...

T-Mobile’s First Interaction Resolution (FIR) metric is under fire from its own workforce. While it is meant to measure customer satisfaction by tracking whether issues are resolved during the first ...

Listen to this article U.S. Cellular will lay off 95 workers in Virginia in June, according to a post on the Virginia Department of Workforce Development’s website Friday. The Chicago-based U.S.

Mobile’s aggressive push for its T-Life app is causing chaos. T-Mobile is forcing employees to onboard customers, even in ...

U.S. Cellular is laying off around 41-hundred employees nationwide, as part of its planned sale to T-Mobile. That includes the closure of ten Oregon retail stores. Just over 100 ...

T-Mobile wants customers to make purchases and account changes in the T-Life app — even while in-store. That's a bad idea.

Wireless phone provider UScellular plans to lay off an estimated 4,100 workers nationwide as part of its acquisition by ...

T-Mobile says that if your plan falls under the "Un-contract Promise," which guarantees your rates won't increase, it will pay your final month's recurring service charge if you decide to leave (as ...

One T-Mobile employee recently spoke out online about a policy that is making both staff and customers really uncomfortable.

Employees in 10 US Cellular retail stores in West Virginia are among approximately 4,100 workers to be impacted as the ...