All energy firms must give 24/7 support to customers cut off due to meter faults - Customers will be able to get help day or ...

Whether you're dealing with booking changes, cancellations, or refunds, Priceline customer service offers multiple ways to ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

creating fake customer service accounts to try to steal your information. The Better Business Bureau just issued *** new warning and sent us some real examples. This account claiming to be *** ...

Zomato has laid off 600 customer support associates after just one year, following the introduction of AI-driven customer ...

AI has renewed the scope of proactive support ... be leveraged to further refine customer experiences by developing new features and enhancing overall service quality and delivery.

Evolving customer expectations and the role of AI in customer experience. Insights from the CEE 2024 Report reveal shifting consumer expectations in the Philippines. Surveying over 10,200 Filipino ...

This is also happening due to increased usage of artificial intelligence (AI) in its customer services function ...

Zomato has laid off 600 customer support associates while automating its customer service with AI platform 'Nugget'. The layoffs, affecting employees ...