Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

How a reimagined approach to customer service in the data centre industry can effectively address complex technological and business challenges ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Zahoree, founded by Jose A. Gonzalez, is a trusted partner for mid-sized and scaling businesses in delivering exceptional customer support ...

Georgia Power was ranked number one for business customer satisfaction among large utilities in the South by J.D. Power in ...

Cognigy, a global leader in AI-powered customer service solutions, celebrated the winners of the 2025 Cognigy Awards during its flagship event, Nexus Summit 2025. These awards honor enterprises ...

Monetary Gold, a leader in precious metals, proudly announces a significant leap in customer service ratings, moving from #8 ...