With people no longer settling with mediocre treatment, there is a need for businesses, whether big or small, to partner with a call center company that knows what it does when answering customer ...

Here are the most recommended Indianapolis-based call center companies. Conduent's technology-led approach to mission-critical services and solutions help organizations improve interactions with ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Wu wants to extend a current call center services contract with the consulting firm, Accenture. The $3.9 million five-month ...

Scam call centers operate by manipulating victims into disclosing personal and financial information over the phone. These centers typically impersonate credible companies, such as Amazon and ...

Customized greetings Open/closed schedule UB Person Number entry and InfoSource integration Call transfer options (e.g., “Press 1 for…”) Voicemail Customized on-hold messages Use of wrap-up codes to ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center employs 174 people at 95 Higgins St., the company said Thursday. The company ...

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

The world's largest call center operator, Teleperformance, is rolling out artificial intelligence to modify the accents of its Indian customer service agents in real-time. The company claims this move ...