With people no longer settling with mediocre treatment, there is a need for businesses, whether big or small, to partner with a call center company that knows what it does when answering customer ...

Here are the most recommended Indianapolis-based call center companies. Conduent's technology-led approach to mission-critical services and solutions help organizations improve interactions with ...

Scam call centers operate by manipulating victims into disclosing personal and financial information over the phone. These centers typically impersonate credible companies, such as Amazon and ...

The Board of Public Works approved a $3.9 million extension Wednesday of a call center contract ahead of an expected surge of ...

Connecticut-based telecommunications provider Charter Communications will close its Worcester call center on June 26, as the company is reducing its overall headcount in Central Massachusetts ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center ...

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

Recently, Teleperformance, the world's largest call center company, has begun using AI to 'neutralize' Indian accents. Based in France, Teleperformance operates primarily in customer care ...

The world's largest call center operator, Teleperformance, is rolling out artificial intelligence to modify the accents of its Indian customer service agents in real-time. The company claims this move ...