With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

The Center will be using the ‘Comms Coach’ software to help assess the quality of calls and provide real-life scenarios for ...

Big Four firm EY announced a collection of new AI solutions to enhance the work of its assurance professionals, as part of ...

Together, they will bring Anna ®, TPG’s AI-powered post-call and chat quality ... firm to provide independent quality assurance services to measure contact center customer experience.

Enhanced customer experience and customer response time and improvement in data analytical capabilities drive the growth of the Korea call center AI market. WILMINGTON, NEW CASTLE, DE, UNITED ...