Consumer complaints about hire purchase for motor vehicles, current accounts and credit cards are driving high volumes of cases being received, according to the Financial Ombudsman Service (FOS). The ...

Last year, the FCA announced a review into whether motor finance customers had been overcharged because of past use of ...

The Government is reviewing whether the Financial Ombudsman Service operates is delivering its role as a dispute resolution service, rather than a ‘quasi-regulator’.

The Financial Ombudsman Service received 68,430 complaints between October and December 2024. Although this was a drop compared to the 73,692 complaints reported in the second quarter of this ...

The Financial Ombudsman Service (FOS) has suggested it expects to see cost of living pressures drive another surge in consumer complaints over the next year. In a sign the crisis is far from over ...

The Financial Ombudsman Service (FOS) will introduce a £250 charge for claims management companies to refer a case to its service from April 1 2025. It said there is currently “little ...

Simply sign up to the UK financial regulation myFT Digest -- delivered directly to your inbox. The UK Treasury has launched a review of the Financial Ombudsman Service to tackle concerns that it ...

The Financial Ombudsman Service said on Tuesday it had received 18,658 new cases about car loans in the three months to December, overtaking credit cards as the product subject to the most ...

The Financial Ombudsman Service said it received 68,430 complaints in general between October and December 2024, and complaint volumes in the current financial year remain significantly higher than in ...